Resume
Profile
- Fourteen years of I.T. experience
- Developing for the web since 1996
- Free-lance developer since 1999
- Delivers best-of-breed solutions
- Detail-oriented and thorough
- Always looking to grow and learn
Technical Work Experience
Business Systems Developer, National Association of College Stores, Akron, 2009
- Member of development team for Aptify 4.5 Association Management System.
- Create custom SQL queries and reports for SQL Server 2005 and Crystal Reports.
- Establish and document best practices for SQL queries and data consistency.
- Develop custom desktop applications with Visual Basic.NET 2005.
Webmaster, Community Legal Aid Services, Akron, 2008 – 2009
- Webmaster for Joomla!-based public website and SharePoint-based intranet.
- Upgraded public website from Mambo to Joomla! 1.5 content management system.
- Designed and created custom Joomla! template for public website.
- Developed new features and maintain content on public website.
- Created and maintained Facebook page aimed at young lawyers and law students.
- Created and administered intranet with Microsoft Windows SharePoint Services 3.0.
- Developed custom team sites and applications with client-side tools for SharePoint.
- As a member of the Ohio Legal Assistance Foundation Technology Advisory Group, provided guidance on technology issues for the Legal Aid organizations in Ohio.
Contract Software Developer, Self-Employed June, 1999 – Present
- Provide software and web development for local clients.
- Develop custom desktop applications, often focused on bulk data processing.
- Create custom solutions for Microsoft Word and Microsoft Outlook.
- Develop websites with PHP/MySQL and ASP classic/SQL Server.
- Developed and currently maintain an electronic stationery system for Microsoft Word, used throughout The Timken Company. Originally written in WordBasic and upgraded to Visual Basic 6.0 in 2001, it includes over 70,000 non-blank lines of code and has had three major releases in the past eight years. It includes custom stationery templates for over 60 business units around the world, including spot translations into Japanese, Chinese, Polish and other languages.
- Developed an electronic business card system for Microsoft Outlook used by The Timken Company to allow associates to sign their e-mails with customized business card signatures. It includes over 60 HTML-based business card templates.
Network Engineer, PC Rescue Squad, North Canton, 2001
- Provided general computer consulting services for small to medium size businesses.
- Administered peer-to-peer, Windows NT, Windows 2000 and Novell NetWare based networks.
- Supported Windows 95/98/ME and NT/2000/XP client machines with various software packages including Microsoft Office, Corel Office, Norton AntiVirus, Internet Explorer, Outlook Express and Act! 2000.
- Installed, configured and documented complete server systems using custom built servers, Windows NT and Windows 2000 Server software, Exchange Server and Norton AntiVirus.
- Managed complete installation of shared Internet connections using dial-up, cable, DSL and ISDN routers, from initial contact with service provider to final configuration and security of clients and servers.
- Performed troubleshooting, repair and replacement of hardware on client and server machines.
- Maintained company web site and intranet.
Network Engineer, BCG Systems, Akron, 1998 – 1999
- Provided general computer consulting services for small to medium size businesses.
- Analyzed existing network infrastructure, hardware and software and provided recommendations for upgrades or replacements based on the client’s current and future needs.
- Installed, configured and documented complete server systems using Compaq servers, Windows NT Server software, such as Exchange Server and Proxy Server, as well as various anti-virus and backup packages.
- Performed year 2000 auditing of hardware and software with analysis and recommendations for readiness.
- Troubleshot and repaired hardware and software problems on both client and server machines.
- Developed applications using Visual Basic for Applications within Microsoft Office.
Network Administrator / Technical Trainer, Skillcenter, Hudson, 1997 – 1998
- Taught advanced technology classes for MCSE trainees in Windows NT Server administration, Windows 95 support, TCP/IP implementation and general networking technology.
- Maintained multiple operating system configurations for classroom using scripting and imaging software.
- Administered a small office network with Windows NT Server 4.0, Exchange Server 5.0, Internet Information Server 2.0 and Windows NT Workstation 4.0 clients in a TCP/IP environment.
- Researched and recommended hardware and software products for implementation on the office network.
- Migrated office computers from Windows 95 to Windows NT Workstation using fully automated scripting of operating system and application setup.
- Implemented Microsoft Proxy Server 2.0 for office Internet access through a single dial-up line.
- Implemented FAXmaker for Exchange 5.0 to provide desktop faxing capabilities.
PC Technician, The Timken Company/Olsten Staffing Services, Canton, 1997
- Provided on-call technical support for the Corporate Information System’s help desk team.
- Troubleshot operating system, networking and software problems under Windows 95 and Windows 3.1.
- Installed new PCs with Windows 95, NetWare client networking, remote access and application software.
PC Technician, Inacom Information Systems/Manpower Technical, Canton, 1997
- Performed OS installs and upgrades for Windows NT Workstation 4.0, Windows 95 and OS/2 Warp.
- Installed and configured applications such as Microsoft Office 95, and Microsoft Exchange client.
- Installed and configured new and replacement hardware such as hard drives, CD-ROM drives and memory.
- Analyzed existing system configurations and recommended appropriate upgrade paths for end users.
- Worked with other team members to diagnose and resolve complex setup and configuration problems.
End User Support, The Timken Company/Olsten Staffing Services, Canton, 1995 – 1997
Steel Business Systems Helpdesk – March 1996 to March 1997
- Provided first and second level help desk support for a large geographically disperse business unit.
- Supported multiple PC platforms including MS-DOS, Windows 3.1, Windows 95 and Windows NT.
- Provided expert level support for all versions of Microsoft Office and other PC based applications software.
- Provided client-end support and account management for Windows NT and DEC PathWorks networking.
- Provided first level support, troubleshooting and account management for CMS, CICS and VAX systems.
- Assisted associates and repair vendors with identifying and troubleshooting hardware related problems.
- Designed and maintained a small-scale intranet web site for the Steel Business Unit.
- Developed a customer-oriented attitude and strong interpersonal skills as a member of the help desk team.
HR&L/Finance Systems EUC Support – October 1995 to March 1997
- Provided assistance and consultation to main help desk staff with second and third level PC support issues.
- Consulted with managers and professionals regarding development of specialized systems projects.
- Performed installations and provided support for Novell NetWare client and mainframe connectivity software.
- Established corporate wide standard procedures and provided expert level support for Dial-Up Networking and remote access software under Windows 95, Windows 3.1 and MS-DOS.
- Performed conversions of client PCs from Novell NetWare 3.12 to NetWare 4.1.
- Assisted in the development of corporate intranet web sites and selection of end user web development tools.
Marketing Communications – March 1995 to March 1997
- Developed and supported an electronic stationery management system, including localized software and support documentation for over 40 different countries, subsidiaries and divisions within the company.
- Assisted in administering the company’s Corporate Identity System.
Non-Technical Work Experience
Administrative Assistant, Community Legal Aid Services, Akron, 2006-2008
As a member of the Senior Management Team, provide administrative support to the Executive Director and Associate Director. Support the Board of Directors, including scheduling meetings and committees, drafting minutes and creating board materials. Assist with preparation of grant applications and reports for funders. Manage the hiring and volunteering process, including processing resumes, scheduling interviews and orienting new associates. Field client complaints, maintain client grievance files, and ensure investigation of complaints. Coordinate event setup and travel for full staff meetings, retreats and conferences. Manage content on the corporate website.
Key contributions:
- Spearheaded creation of intranet website and reorganization of network document storage.
- Revamped the employee hiring process and new employee orientation.
- Wrote up many of the executive support processes that were previously undocumented.
- Redesigned and standardized many of the client and case-related forms required by funders.
- Created new statistical reports showing attorney work performance.
Office Support Specialist, Mental Health and Recovery Services Board of Stark County, Canton, 2006
Provided office support to the Mental Health Consumer Advocate and Office of Consumer Advocacy. Acted as initial contact point for clients and the general public and processed intakes for new clients, directing them to other community services if needed. Visited or transported clients as needed. Attended meetings with clients and agencies, recorded minutes and distributed correspondence. Maintained confidentiality of written and electronic client information. Designed forms, brochures, business cards and other publications. Wrote purchase requisitions, travel requisitions and travel reimbursements.
Key contributions:
- Standardized office procedures, filing and record keeping in the Office of Consumer Advocacy.
- Initiated redesign of Client Rights and Advocacy case tracking database in Microsoft Access.
- Created first statistical reports for activity by the Mental Health Consumer Advocate.
- Crafted mission and values statement for the Office of Consumer Advocacy.
- Designated the Alternate Client Rights Officer for the Mental Health Board.
Office Ministry Assistant, Jackson Friends Church, Massillon, 2001 – 2006
Provided administrative support to multiple church departments. Answered multi-line phones and assisted walk-in visitors. Created newsletters, calendars, brochures and other publications as needed. Managed registrations, payments and reporting for all sports leagues, youth events and mission trips. Maintained computers and network.
Key contributions:
- Reduced Youth Department mailing costs by 62% by redesigning newsletters for bulk mailing.
- Processed over 450 registrations and $25,000 in fees for 2005 fall and winter basketball leagues.
- Streamlined physical and electronic record keeping in the Sports & Recreation Department.
- Reorganized Missions Department accounting to allow better tracking of funds.
Kitchen Coordinator, Church of the Lakes, Canton, 2002 – 2006
- Coordinate preparation, serving and cleanup for Wednesday night dinners.
- Lead and direct volunteer team members.
- Develop menus and portions based on target attendance, audience and program.
- Purchase food, supplies and equipment.
Volunteer Experience
Bible Study Leader, Heartland Behavioral Healthcare, Massillon, 2004 – 2007
Alive Festival Volunteer Coordinator, The Java House at Jackson Friends Church Summer, 2003, 2004
Singles Group Coordinator, Jackson Friends Church, Massillon, 2001 – 2002
Certifications
Microsoft Certified Systems Engineer
- Microsoft Certified Professional ID: 363192 – Certification achieved August 21, 1997
- Microsoft Windows NT Server 4.0
- Microsoft Windows NT Server 4.0 in the Enterprise
- Microsoft Windows NT Workstation 4.0
- Networking Essentials
- Microsoft TCP/IP on Microsoft Windows NT 4.0
- Microsoft Proxy Server 2.0
Microsoft Certified Product Specialist
Certification achieved November 6, 1996
- Microsoft Windows 95
- Microsoft Word for Windows 95
Certified NetWare Administrator
Certification ID: 9568270 – Certification achieved October 8, 1997
A+ Certified Service Technician – Windows and DOS Specialty
Certification achieved October 8, 1997
Technical Skills
Web Technologies
- HTML – Advanced
- CSS – Advanced
- XML, XSLT, XML Schema - Basic
- JavaScript – Intermediate
- PHP – Intermediate
- MySQL Administration – Basic
- Joomla! and Mambo Site Development and Administration – Intermediate
- ASP Classic – Intermediate
- IIS Administration – Basic
- Microsoft Windows SharePoint Services 3.0 – Intermediate
- Google Analytics and Webmaster Tools – Basic
- Feedburner - Basic
Social Networking Technologies
- Facebook – Intermediate
- Twitter – Intermediate
- LinkedIn – Basic
- YouTube - Basic
Development Technologies
- Microsoft Office Visual Basic for Applications – Expert
- Microsoft Word Development – Expert
- Microsoft Visual Basic 6.0 – Advanced
- Microsoft .NET Framework 2.0 – Intermediate
- Microsoft Visual Basic.net – Intermediate
- Microsoft Visual C# - Basic
- Microsoft Access Development – Intermediate
- SQL (Jet and T-SQL) – Intermediate
- Crystal Reports - Basic
- Standard C – Intermediate
- HTML Help 1.0 – Basic
Server Operating Systems and Components
- Microsoft Windows 2000 Server, Windows NT Server 4.0 – Advanced
- Microsoft Windows 2003 Server – Basic
- Microsoft Exchange Server 5.0, 5.5 and 2000 – Basic
- Microsoft SQL Server 2000, 2005 Administration – Basic
- Microsoft Proxy Server 2.0 – Intermediate
- Novell NetWare 3.x and 4.x Client Administration – Basic
- ARCserve Enterprise 6.5, Backup Exec 7.2 and 8.0
- Symantec Anitvirus Corporate Edition 8.0, InocuLAN 4.0
- RightFAX 5.0 and 6.0, FAXmaker for Exchange 5.0
Client Operating Systems
- MS-DOS 6.22, Microsoft Windows 3.1, 3.11 – Intermediate
- Microsoft Windows 95, 98, ME, NT, 2000, XP – Advance
